Consumer Protection Policy
At Madregot Master, we are committed to providing high-quality craftsmanship, transparent service, and complete customer satisfaction. Our goal is to ensure every client receives professional, reliable, and safe staircase solutions tailored to their needs.
1. Transparency & Fair Pricing
We provide clear quotations before starting any project, including details about materials, design, production, and installation. No hidden fees or unexpected charges will be added without customer approval.
2. Quality Commitment
All staircases and metal works are manufactured using high-quality materials and professional production standards to ensure durability, safety, and long-term performance.
3. Custom Design & Approval
Every project is customized according to the client’s space and design preferences. Final production begins only after measurements, planning, and customer approval are completed.
4. Safety Standards
Our staircases are built according to professional safety and engineering standards. We prioritize structural strength, stability, and safe installation in every project.
5. Installation Responsibility
Our professional installation team ensures accurate and secure installation. Any issue caused directly by installation errors will be handled responsibly and professionally.
6. Customer Service & Support
We believe in long-term relationships with our customers. Our team is available to answer questions, provide updates, and assist throughout the project process.
7. Product Care & Maintenance
Customers will receive guidance regarding staircase maintenance, cleaning, and long-term care to preserve quality and appearance for years to come.
8. Delivery & Timelines
We strive to complete every project within the agreed timeframe. In cases of unexpected delays caused by production, materials, or external factors, customers will be updated transparently.
9. Privacy Protection
Customer information, measurements, project details, and contact information remain private and will never be shared with third parties without permission.
10. Commitment to Excellence
Madregot Master is committed to combining design, engineering, and craftsmanship at the highest level to deliver staircases that are both functional and visually exceptional.
📍 Tamra Industrial Area
📞 +972 54-703-1522
🌐 Madregot Master – Luxury Iron & Wood Staircases